Last updated: 2024
At book schildren, we are committed to providing a seamless and enjoyable experience for our customers. We understand that sometimes things don’t go as planned, and we’re here to help! Our goal is to ensure that every purchase is satisfying, and we offer flexible options when issues arise. Please review our refund policy below to understand how we handle returns and refunds for digital products.
1. Satisfaction Guarantee
We believe in the quality of our eBooks and want you to be completely happy with your purchase. If, for any reason, you are not satisfied, we encourage you to reach out to us. Although digital products typically cannot be returned, we take each case on an individual basis to ensure the best possible solution for you.
2. Eligibility for Refunds
We offer refunds or replacements under the following conditions:
- Technical Issues: If you experience a problem with downloading, accessing, or reading your purchased eBook (e.g., corrupt files or compatibility issues), we will provide assistance to fix the issue. If the problem cannot be resolved, you may request a refund or replacement.
- Duplicate Charges: In cases where you are mistakenly charged multiple times for the same product, we will refund the additional charges promptly.
- Accidental Purchases: If an accidental purchase occurred and the eBook has not been downloaded, please contact us immediately, and we will issue a refund.
3. Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
- Contact Us: Send an email to contact@books-children.online with your order number, a description of the issue, and any relevant screenshots.
- Resolution Time: We will review your request within 3-5 business days. Once approved, refunds will be processed to your original method of payment within 5-7 business days.
- Replacement Option: If applicable, we may offer a replacement eBook or store credit instead of a refund.
4. Exceptions to Refunds
We cannot offer refunds under the following circumstances:
- Downloaded Products: Once an eBook has been downloaded, we are unable to provide a refund unless there is a technical issue with the file.
- Change of Mind: We do not offer refunds for changing your mind after the purchase has been completed and the product has been accessed.
We encourage you to carefully review the eBook descriptions and any previews (if available) before completing your purchase.
5. Commitment to Customer Care
Your satisfaction is important to us, and we will always strive to resolve any issues that arise with your purchase. Our team is here to support you with:
- Offering alternatives, such as store credit or replacements, to ensure you receive a product you love.
- Responding promptly to inquiries and refund requests, so you never feel left in the dark.
6. How to Reach Us
If you have any questions or concerns regarding our Refund Policy, or if you need help with an order, please don’t hesitate to contact our customer service team at:
Email: contact@books-children.online
We’re here to help and will do everything we can to ensure you have a positive experience with books children
